What is the fastest way to contact Private Student Relief?
The fastest way to reach us is the free 5-minute eligibility form at privatestudentrelief.com/apply/ — a debt relief specialist will call you back within 24 business hours. For non-relief inquiries, the next-fastest channel is phone at +1 (888) 759-7274 during business hours, then email at info@privatestudentrelief.com.
What are your business hours?
Private Student Relief is open Monday through Saturday from 8:00 AM to 6:00 PM Pacific Time (PST). We are closed Sunday. Emails received outside business hours are answered the next business morning, typically within 24 hours of submission.
How quickly will I get a response after I contact you?
Specialist callbacks from the free eligibility form happen within 24 business hours. Email responses to info@privatestudentrelief.com are sent within 24 business hours. Phone calls during business hours are answered live by our team. If we cannot answer immediately, you can leave a voicemail and we return calls the same business day.
Can I visit your office in person?
Our headquarters at 555 Anton Blvd, Suite 368, Costa Mesa, CA 92626 handles administrative operations and mail. We recommend phone or email contact for the fastest service. If you need an in-person meeting, please email info@privatestudentrelief.com in advance to schedule.
I'm an existing client and need account support. Where should I go?
Existing client support inquiries should be sent to info@privatestudentrelief.com or by phone at +1 (888) 759-7274 during business hours. If your inquiry relates to the partner provider's services (debt validation execution, payment scheduling, etc.), our support team will route your case to the appropriate provider contact under their independent business credentials.
Do you offer service in languages other than English?
Yes, our specialist team can assist clients in English and Spanish. When you submit the free eligibility form or call, you can indicate your preferred language and we will match you with a Spanish-speaking specialist if available.
What if I live in South Carolina or Mississippi?
Private Student Relief and our partner provider do not currently operate in South Carolina or Mississippi due to state-specific regulatory requirements. Residents of these two states are not eligible for our service. We actively serve borrowers in the other 48 U.S. states. If you reside elsewhere and are unsure, please email us with your state of residence to verify availability.